Transparency

February Team Learning: Domains & File Structures

The Reclaim Hosting team has started approaching professional development with a little more intention and as a group. We’ve decided to make each month as its own unit, and February is the month of Domains and File Structures. Obviously there’s a lot of ways to take this topic, so Meredith broke it down for us into three separate sections. The first third of the month… Read More »February Team Learning: Domains & File Structures

Updated Refund Policy for Reclaim Hosting

Hey there, all three of you who found your way to this post to read about Reclaim Hosting’s fine print! We’ve updated to our Refund Policy because we now have more products and support scenarios than when Reclaim Hosting began 6 years ago, and we felt that it was time to refine how we handle things. In short, our 24-hour “No Regrets” Policy and 14-Day… Read More »Updated Refund Policy for Reclaim Hosting

Onboarding for DoOO

One of my responsibilities as Account Manager for Reclaim Hosting is to constantly be questioning how we can make the overall customer experience better for our Managed Hosting and DoOO schools. My natural thought process here has been to break the ‘customer experience’ down into phases, and then evaluate those phases. More or less, here’s the general experience: 1. initial contact, 2. interest follow up,… Read More »Onboarding for DoOO

Reclaim Website: New Services

In case you’ve missed it, read my first post on the new website design for reclaimhosting.com! While the post mentioned above documents some of the visual changes on the new Reclaim website, I wanted to write today about some of the new services offered at Reclaim that were introduced with the site design. WordPress Multisite Hosting → Managed Hosting A subtle but powerful change, we’ve renamed… Read More »Reclaim Website: New Services

Website Redesign for Reclaim

As you have likely seen by now, reclaimhosting.com got a serious facelift last week! I’m completely thrilled with how it turned out, and super excited to see these designs come to life. There were many goals for the new site, but I’ve summarized them into 5 categories: 1) freshen up the general design; 2) create a stronger VHS tape metaphor; 3) highlight our schools; 4)… Read More »Website Redesign for Reclaim

Summer 2018 Check-In

As my first official Account Manager duty, I’ve been sending out the first of many check-in emails to our Domain of One’s Own schools. I feel that it’s important for institutions to hear from Reclaim Hosting more than the occasional support ticket response or invoice reminder email. These check-in emails are separated primarily into two sections: What’s New and Account Analytics. The What’s New section (which I’ve… Read More »Summer 2018 Check-In