One of my responsibilities as Account Manager for Reclaim Hosting is to constantly be questioning how we can make the overall customer experience better for our Managed Hosting and DoOO schools. My natural thought process here has been to break the ‘customer experience’ down into phases, and then evaluate those …
Reclaim Today’s latest episode can be found at today.reclaimhosting.com/11. You can also find it embedded below: This morning Jim and I had the pleasure of continuing conversations from the first Reclaim Roadshow with Katie Martell, Instructional Technology Specialist and driving force for Domain of One’s Own at Plymouth State University. After …
Scenario: When starting a DoOO project, your institution may already have existing sites hosted elsewhere that you want to migrate to Domain of One’s Own. (I recommend reading through the Migrations & Transfers category if you need additional assistance with migration workflows.) Maybe your school has existing WordPress sites with …
As my first official Account Manager duty, I’ve been sending out the first of many check-in emails to our Domain of One’s Own schools. I feel that it’s important for institutions to hear from Reclaim Hosting more than the occasional support ticket response or invoice reminder email. These check-in emails are …
Over the last couple of weeks, I’ve made it my mission to build on, add to, and update documentation articles at Reclaim Hosting. This was inspired after our last Workshop of One’s Own event when attendees asked what other schools had done to tweak and add to their DoOO projects. How …
How is it already the end of November..? I wanted to set aside time this morning to write about my experience at Colgate University a few weeks back before I turn around and it’s suddenly 2018! After the Reclaim trip to NYC, Jim and I traveled to Hamilton, NY for …
