Workshop Clip: Supporting DoOO

This is a clip from my session, Supporting Domain of One’s Own, during day one of Reclaim’s Administrator Workshop. During the 45-min talk, we cover strategies for approaching support tickets, user FAQ’s, and common errors. Please find the link for the talk here. Documentation guides written for this portion of the workshop …

Fall 2017 Domain of One’s Own Workshop

Workshop of One’s Own, Reclaim Hosting’s first administrator-focused intensive workshop, has now come and gone. I don’t use the word “intensive” lightly here; it was a dense two days, packed with information that would make even the most qualified administrator feel exhausted. But it was amazingly rewarding nonetheless. For this …

Workshop of One’s Own: Notes on Hacked Site Session

Reclaim Hosting put on its very first 2-day Workshop for Domain of One’s Own admins on November 2 & 3. The following post is a summary of the first session from morning 2 of Workshop of One’s Own. 3 STAGES: Identifying a Compromise Cleaning a Hacked Site + Scanning Tools Preventing a …

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